I. Services Covered:

This policy applies to all digital marketing services offered by SOLDMOON DIGITAL PRIVATE LIMITED, including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click Advertising (PPC)
• Social Media Marketing (SMM)
• Content Marketing
• Email Marketing
• Website Design and Development
• Analytics and Reporting
• Cloud Kitchen Setup

II. Cancellation:

You may cancel your agreement with us at any time by providing written notice before 30 days of cancellation (email, letter, or fax) to our billing department. The cancellation will be effective on the date we receive your notification.

III. Refund:

1. Full Refund:

• You are entitled to a full refund if you cancel within 48 hours of signing the agreement, provided no services have been rendered.
• You are entitled to a prorated refund for any unused portion of a prepaid package, provided no services have been rendered for that portion.

2. Partial Refund:

• If you cancel after 48 hours of signing the agreement, and services have been rendered, you will receive a partial refund based on the percentage of services not completed. We will deduct the cost of services already performed, including staff time, advertising spend, and other expenses incurred on your behalf.

3. No Refund:

• You will not be eligible for a refund if you cancel due to your dissatisfaction with the results of our services.
• You will not be eligible for a refund for services deemed completed, such as website development projects or completed advertising campaigns.
• You will not be eligible for a refund for any outstanding charges on your account.
• No Refund for Cloud Kitchen Setup:
  • No refund will be applicable for the Cloud Kitchen Setup package under any circumstances, as this package involves upfront costs and significant resource allocation.

IV. Additional Information:

• Refund processing may take up to 30 business days.
• Refunds will be issued to the original payment method used or any available method.
• This policy is subject to change at any time without prior notice.

V. Contact Us:

If you have any questions about this cancellation and refund policy, please contact us at:

Email: contact@soldmoon.in
Phone: +91 9519126261